Refund policy

Rooko Return & Refund Policy

 

We want you to be happy with your Rooko purchase. Contact hello@rooko.shop within 30 days of delivery to request a return. Items must be unused, unworn, and in original packaging. Once approved, please send the item using a trackable service.

 

Refunds are issued to the original payment method after inspection. Original shipping charges are non-refundable unless the item arrived damaged or incorrect. If your order arrives damaged or incorrect, email hello@rooko.shop promptly with your order number and photos so we can help.

 

Customers are responsible for return shipping unless the item is defective or incorrect. This policy does not affect your statutory rights.